Refund policy

Product Return Policy

1. Damages and issues

Please inspect your order upon reception and contact us immediately if your products are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

2. Non-returnable items

Certain types of items cannot be returned, like perishable goods, so instead we offer refunds or reshipping depending on the situation. Unfortunately, we cannot accept returns on sale items or gift cards.

 

3. Refunds

 

For refunds please  email us to info@lapicaderamarket.comwithin the first 48 hours after receiving your Box. We will notify you once we’ve received and inspected your situation, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Usually refunds are made because our carrier took too long to deliver the products and you are not 100% satisfied, remember all our products are pre-cooked so refrigerated conditions are acceptable in perishable goods.

You can also text us through our chat and we, for sure, will takecare of the issue .

 

4. Policy Modifications

La Picadera Market reserves the right to modify this policy at any time. Any changes will be posted on our online store and will take effect immediately.

5. Contact

If you have any questions about our return policy, please do not hesitate to contact us at info@lapicaderamarket.com

Thank you for your purchase and for trusting www.lapicaderamarket.com